CUPS Calgary Society

1001 10 Ave SW
Calgary, AB T2R 0B7
Executive Director: Carlene Donnelly
Board Chair: Michael Lang

Charitable Reg. #:13411 2515 RR0001

STAR RATING

Ci's Star Rating is calculated based on the following independent metrics:

[Charity Rating: 5/5]

✔+

FINANCIAL TRANSPARENCY

Audited financial statements for current and previous years available on the charity’s website.

A+

RESULTS REPORTING

Grade based on the charity's public reporting of the work it does and the results it achieves.

Average

DEMONSTRATED IMPACT

The demonstrated impact per dollar Ci calculates from available program information.

NEED FOR FUNDING

Charity's cash and investments (funding reserves) relative to how much it spends on programs in most recent year.

86%

CENTS TO THE CAUSE

For a dollar donated, after overhead costs of fundraising and admin/management (excluding surplus) 86 cents are available for programs.



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OVERVIEW

About CUPS Calgary Society:

CUPS Calgary Society is a 5-star, financially transparent charity with an Average impact rating and an excellent A+ results reporting grade. Its reserves can cover just under one year of its annual program spending and it has 14% total overhead spending. For every dollar donated, 86 cents are available to go to the cause.

Founded in 1989, CUPS Calgary Society (CUPS) provides healthcare services, housing support, and basic needs assistance to those in need across the city of Calgary. It particularly focuses on marginalized populations who otherwise lack access to healthcare, struggle to remain housed, and require support raising children. According to the charity, 650,000 of low-income Albertans do not have a family doctor.

CUPS runs three programs: Health Services, Basic Needs & Housing, and Families & Children. It spent $14.3m on its programs in the March 2025 fiscal year (F2025). CUPS helped 6,094 people and reported 72,923 meetings between clients and case managers across all of its programs in F2025.

A Charity Intelligence 2024 Top 100 Rated Charity.

Health Services was 47% ($6.7m) of CUPS’ program spending and includes multi-disciplinary health services such as palliative care, addictions recovery, mental health, and prenatal care. In F2025, the charity’s case managers held 55,110 interactions with clients at its Health & Prenatal Family Clinic and provided personalized care to 5,093 people. CUPS also immunized 626 people from preventable diseases.

Basic Needs & Housing was 46% ($6.6m) of CUPS’ program spending and includes rent subsidies, housing referrals, and basic needs support for those living in precarious housing. In F2025, CUPS made 137 housing referrals and provided 1,953 hours of support to its clients through its case management team. The charity also directly provided a 144 people financial support and 672 people food hampers during F2025.

Families & Children was 7% ($1.0m) of CUPS’ program spending and includes support for parents with young children at its Family & Child Development Centre. In F2025, the charity provided parenting workshops to 262 people.

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Results and Impact

Since CUPS Calgary Society spent $17.6m cash on its operations and helped 6,094 people, it spent an average of $2,888 per unique person helped across all of its programs in F2025.

CUPS conducted a survey of 440 clients who received mental health counselling in F2025. According to the survey, 40% reported decreased distress and problematic behaviour.

CUPS also reported that of the 144 people who received rent subsidies in F2025, 95% maintained their housing.

Of the 35 surveyed parenting workshop attendees, 97% reported improving their relationship with their child in F2025.

While Ci highlights these key results, they are only a snippet of CUPS Calgary Society’s full results and impact. Learn more in CUPS’ F2025 Impact Report.

Ci has given CUPS Calgary Society an Average impact rating based on its demonstrated social impact per dollar spent.

Impact Rating: Average

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Finances

CUPS Calgary Society’s audited financial statements follow activity-based costing – a best practice. This means its financials clearly separate expenses by program, administrative, and fundraising activities.

In F2025, CUPS received $18.3m in donations and special events revenue (72% of total revenue) and $6.5m in government funding (26% of revenue).

Administrative costs are 12% of total revenue less investment income and fundraising costs are 2% of donations. Its 14% overhead means that for every dollar donated, 86 cents are available to go to the cause. This is within Ci’s reasonable range.

CUPS spent $14.3m on its programs in F2025 – a 1% increase from $14.1m spent in F2024.

At the end of F2025, CUPS had a $16.1m reserve fund (cash and investments), $2.0m of which was donor endowed. Excluding donor-endowed funds, its reserves can cover 99% or just under one year of its annual program spending.

Profile updated by Julian Dranitsaris on August 1, 2025. Comments and corrections may be forthcoming.

Questions? Contact jdranitsaris@charityintelligence.ca

Financial Review


Financial Ratios

Fiscal year ending March
202520242023
Administrative costs as % of revenues 12.2%15.5%14.1%
Fundraising costs as % of donations 1.7%2.8%7.0%
Total overhead spending 13.8%18.3%21.1%
Program cost coverage (%) 99.1%55.0%39.6%

Summary Financial Statements

All figures in $000s
202520242023
Donations 17,81110,0709,664
International donations 0300700
Government funding 6,4877,3397,703
Fees for service 128195166
Special events 520644809
Investment income 34229959
Other income 79121258
Total revenues 25,36718,96819,359
Program costs 14,25314,13514,503
Administrative costs 3,0432,9002,724
Fundraising costs 304295729
Total spending 17,59917,33017,955
Cash flow from operations 7,7671,6381,403
Capital spending 405(2,390)2,608
Funding reserves 16,0718,7565,738

Note: 1. DEFERRED DONATIONS: Since CUPS follows deferred accounting, Ci adjusted donations for changes in deferred contributions to show donors the year-to-year movement of cash in the charity. This affected total revenue by $6.9m in F2025, ($562k) in F2024, and $71k in F2023. 2. DONATED INVESTMENTS: Ci included the value of donated investments in donations, affecting total revenue and expenses by $100k in F2025, $51k in F2024, and $344k in F2023. 3. INTEREST INCOME: Ci included the value of interest income reported below the line in investment income, affecting total revenue by ($nil) in F2025, ($nil) in F2024, and $112k in F2023.

Salary Information

Full-time staff: 118

Avg. compensation: $77,119

Top 10 staff salary range:

$350k +
0
$300k - $350k
0
$250k - $300k
0
$200k - $250k
1
$160k - $200k
1
$120k - $160k
4
$80k - $120k
4
$40k - $80k
0
< $40k
0

Information from most recent CRA Charities Directorate filings for F2024

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Comments & Contact

Comments added by the Charity:

No comments have been added by the charity.

Charity Contact

Website: www.cupscalgary.com
This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 403-221-8780

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Charitable Registration Number: 80340 7956 RR0001